Fact Sheet

Current Quality Improvement Initiatives at Trillium

Tracking Quality Improvement
- Trillium’s award-winning ‘quality dashboard’ – an electronic display of key indicators that Trillium uses to regularly monitor quality indicators for clinical/ service and process/operational outcomes – continues to be enhanced. The dashboard places meaningful information on quality indicators at the fingertips of all decision-makers allowing them to interpret and react appropriately to variations and to know when change is making a difference.

Patient Satisfaction
- The hospital has implemented a new patient satisfaction survey tool in the past year that will deliver more timely feedback on patient satisfaction relating to the Emergency, Inpatient Units and Complex Continuing Care, allowing the hospital to more accurately trend progress related to the implementation of patient satisfaction initiatives
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- The medical and surgical patient units have implemented an initiative over the past year that focuses on addressing patients on a more personal level by their name (i.e. Jane or Mrs. Smith, etc.) Patients have indicated through past surveys that this is important to them and the hospital is tracking the impact this is having on the patient experience.

- Health care teams are meeting regularly to discuss what they can do differently for their patients, and are asking patients what has the most meaning for them in terms of their overall hospital experience.

- The hospital has implemented ‘Staff Councils’ on patient units over the past year, which are lead by front-line staff. The Councils are designed to allow staff the opportunity to talk about issues important to both them and their patients and to seek solutions that will bring about positive change.

Best Practice Projects
- The hospital has implemented a number of ‘best practice’ projects designed to support staff in finding ways to improve care and services for patients. Among the projects that have been completed or are currently in progress are: fractured hips, stroke, falls prevention, cardiac surgery and cardiology patient flow, paediatric day surgery, suicide assessment, diabetes, pneumonia, total knee replacement.

- A pain management initiative under the total knee replacement best practice project is a fine example of a project that has successfully lead to improved out-comes for patients who were previously experiencing severe pain with this pro-cedure. The learnings from this pilot pain management initiative can now be reviewed for application in other areas of the hospital where pain management is an issue for patients.

- A project designed to achieve best practice in patient and family stroke education lead to piloting an evening stroke education program. A survey of stroke patients and family members following the program pilot indicated an improved family understanding of stroke as well as improved timeliness of information for patients.

Community Consultation
- Trillium’s Community Advisory Council is a sub-committee of the Board of Directors, where eight community representatives from Mississauga and Etobicoke provide feedback on hospital initiatives, programs and services, identify community issues, and recommend solutions. Task forces and focus groups falling under the umbrella of the Council allow for expanded community input on specific topics.

Staff Support
- Trillium sent 17 staff and physicians to the IHI National Forum on Quality Improvement in Healthcare in the Fall of 2003 to bring back learnings from their health care peers around the world that could be applied to improve quality.

- 210 bursaries were provided to full and part time Trillium staff for professional development.

- 1,000 staff attend the hospital’s annual ‘Back To School’ conference in the Fall, which features a line-up of exceptional speakers sharing their expertise on enhancing both the staff and patient experience in hospitals.

- Handed out six Performance Excellence Awards (four team and two individual), which recognize individuals and teams in the hospital who have instigated a quality initiative designed to enhance patient care.

Media Contacts

For all media enquiries, please call Public Relations at 905-848-7580 ext. 3832.