For Our Patients

Leaving the Hospital After a Stay

Discharge Information

A family member or friend should take you home after a hospital stay. Please make sure that you have after-care instructions, prescriptions, medication, diet and follow-up appointment information. If you are unsure about anything, ask the staff before you leave.

You may need care after your discharge from the hospital. The hospital staff will help you to decide on the available services that will best meet your needs. The Community Care Coordination Department will assist you in accessing services if they are needed.

Patient Accounts

You may pay your account upon discharge, by cheque, cash or credit card (VISA, Mastercard or American Express). For your convenience, some patient units are equipped to handle your account payments directly. Other units may direct you to our central Patient Account office, located in the Main Lobby at Trillium - Mississauga or to the Cashier's Office adjacent to the Urgent Centre Centre at Trillium - West Toronto).

Hours for both offices are:
Monday to Friday, 8:30 a.m. to 4:30 p.m. (holidays excepted)

Please remember to bring your Ontario Health Card, Insurance Information, Hospital Card (if you have one), and Credit Card.

Compliments or Complaints

The staff, physicians and volunteers at Trillium Health Centre are committed to providing you with the best possible care.

If you have a compliment we would love to hear about it. If you have a complaint about your care or the service provided, please discuss this with a staff member or ask to speak to the unit manager. Your feedback is important to us, so please don't hesitate to let us know how we are doing.

If you have a concern, but have already left the hospital, or if you are unable to resolve your concern with the unit manager while you are at Trillium, please speak with our Patient Relations Consultant. He can be reached by phone at 905-848-7164 or by e-mail at msergenese@thc.on.ca

Health Records

If you require a copy of your Health Record following a hospital stay, you will need to contact our Health Records department. Before we can release your personal information, we will need written consent. Go to our Release of Patient Information section of this site, to download a copy of the consent form.